Refund policy

60-day money-back guarantee

If you're not happy with Lavina Lash Serum for any reason, you have 60 days from the day your order arrives to ask for your money back.

To use the guarantee, email us at support.lavina@gmail.com within 60 days of delivery. Include your order number and tell us what went wrong. We'll reply with the next steps and refund you to your original payment method.

Your legal right to cancel

You can also cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email us within those 14 days. Send the product back within 14 days of telling us, and we'll refund the price of the goods and standard delivery within 14 days of receiving it back (or of you showing us you've sent it). You pay the cost of sending it back.

This 14-day right doesn't apply to a product that was sealed for health or hygiene reasons once the seal has been broken. Our 60-day money-back guarantee still covers it.

Faulty, damaged or wrong items

If your order arrives damaged or faulty, or isn't what you ordered, email us as soon as you can with your order number and a photo. We'll put it right with a replacement or a refund. This doesn't affect your rights under the Consumer Rights Act 2015.

How refunds are paid

Refunds go back to the payment method you used. Depending on your bank, it can take a few working days to show in your account.

Contact us

Questions about a return or a refund? Email support.lavina@gmail.com.